Q&A

Frequently Asked Questions

We have compiled a list of frequently asked questions regarding product selection and ordering.

If you have a question that is not answered here, please feel free to contact us.

Products and Sizing

Q. I am unsure about which size to choose. Can I get advice?

Yes, we can help you choose the right size.

Please let us know the product name and model number you are considering, along with your height, weight, your usual brands and sizes, and your preference for fit.

If possible, providing the actual measurements of clothing you already own will help us provide better guidance.

Since body shape and fit preferences vary, please make the final decision regarding size yourself.

Q. How do you measure the sizes on the product page?

We measure products laid flat according to our store's measurement methods.

Please note that there may be slight variations in individual items, even if they have the same size label.

For details on where we measure, please also check our Size Guide.

Q. If it is the same brand, is my usual size okay?

Even within the same brand, the fit varies depending on the product and silhouette.

Please do not rely solely on your usual size; check the actual measurements listed on each product page.

If you are unsure about the size, please feel free to consult us before placing your order.

Q. Can I get advice on choosing the size for boots or shoes?

Yes, we can advise you.

Please let us know the brand, model, and size of the shoes you usually wear, as well as your foot width, instep height, and preferred fit.

As the fit varies by product, we will provide guidance based on those details.

Q. Can I see the online shop products at the physical store?

Most items listed in our online shop can be viewed at our physical store.

As inventory is shared between the store and the online shop, some items may be sold out when you visit.

If you have a specific item in mind, please contact us in advance with the product name, model number, size, and color.

Q. Is the stock shared between the online shop and the physical store?

Yes, we share inventory between our physical store and our online shop.

We take great care in inventory management, but in the rare event that an online order and a store sale occur at the same time, an item may become out of stock.

In such cases, we will contact you immediately.

Jeans and Hemming

Q. Can you hem my jeans?

We offer free hemming for products purchased at our store.

Please include your desired inseam length in the comments section when placing your order.

Please note that hemmed items cannot be returned or exchanged, so please double-check your desired length before requesting this service.

We do not offer hemming services for items not purchased from our store.

Q. Can you hem unwashed jeans?

Yes, we can wash and remove the starch from unwashed jeans at our store before hemming them.

The washing service is provided free of charge.

Unwashed jeans may shrink after washing. Please check the characteristics of each product before choosing your hemming method.

If you would like your jeans hemmed after washing, please indicate this in the comments section when ordering.

Q. Can I wash them myself before requesting a hem?

Yes, if the product was purchased from our store, you can wash and remove the starch yourself before sending it to us for hemming.

In that case, the round-trip shipping costs for sending the item to us and having it delivered back to you will be at your expense.

Please be sure to contact us by phone or through our inquiry form before sending the product.

Q. Will they shrink when washed?

Unwashed denim and cotton products may shrink when washed.

The amount of shrinkage varies depending on the fabric, weave, washing method, and drying method. Even "one-wash" products may shrink slightly after subsequent washes.

For more details, please check each product page or contact us before ordering.

Ordering and Payments

Q. What payment methods are available?

The following payment methods are accepted:

・Credit Card
・Bank Transfer
・Convenience Store Payment
・PayPay

Payment verification and shipping timing vary depending on the payment method. Please check the order confirmation screen for details.

Q. When will my order ship if I pay by bank transfer or convenience store payment?

For prepaid methods like bank transfers and convenience store payments, we will ship your order after payment is confirmed.

Please check the confirmation email sent after your order for payment deadlines and account details.

Any transfer fees incurred are the responsibility of the customer.

Q. Can I cancel my order after placing it?

If you wish to cancel an order, please contact us as soon as possible.

We cannot accept cancellations if we have already begun processing your shipment, if the order has already been shipped, for special-order items, or for items requiring processing such as hemming or washing.

Please carefully check the product, size, color, and quantity before finalizing your order.

Q. I have not received an order confirmation email.

After an order is completed, an automated email is sent to the registered address.

If you have not received it, please check the following:

・Is it in your spam folder?
・Is the registered email address correct?
・Have you blocked emails from our shop?

If you cannot find it, please contact us with your name and order date.

Delivery and Shipping

Q. How much is the shipping cost?

Standard shipping to Honshu, Shikoku, and Kyushu is 660 yen.

Shipping is free for orders over 8,800 yen.

Shipping to Hokkaido and Okinawa is a flat rate of 1,100 yen regardless of the order total.

Q. When will my ordered products be shipped?

As a rule, orders placed by 3:00 PM will be shipped the same day. We ship on Saturdays and Sundays as well.

This excludes prepaid payments (bank transfer/convenience store), our store holidays, temporary closures, and certain items.

For prepaid orders, we ship after payment confirmation.

Q. Do you ship on your regular store holidays?

Since we are closed on Wednesdays, shipping operations are generally suspended on that day.

Orders placed after 3:00 PM on Tuesday or on Wednesday will be shipped in order starting Thursday.

In the event of temporary closures, we will post an update on our business calendar.

Q. How many days will it take for the product to arrive?

Expected delivery times are as follows:

・Honshu, Shikoku, Kyushu: Approximately 3–5 business days after shipping.
・Hokkaido, Okinawa: Approximately 3–7 business days after shipping.

These delivery times are estimates and may be delayed due to weather, traffic, or carrier congestion.

Q. Can I track my shipment?

Once your order has shipped, we will send you an email containing the carrier’s tracking number.

Please check the status of your shipment using the carrier’s tracking service.

Q. Do you ship overseas?

We accept overseas shipping through the international purchase proxy service "Buyee."

Please check the official Buyee website for details regarding international shipping fees, customs duties, and import fees.

Returns and Exchanges

Q. Can I return a product?

We accept returns due to customer preference only if the item is unworn, unused, and you contact us within 3 days of arrival.

Please return tags and accessories exactly as they were when you received them.

Shipping costs and fees for returns are the customer’s responsibility.

Before returning any item, please contact us by phone, email, or our inquiry form. Returns sent without prior notice may not be accepted.

Q. Can I exchange for a different size?

We may be able to exchange for a different size if the item is unworn, unused, and the size you desire is currently in stock.

Please contact us within 3 days of arrival.

After checking the condition of the item and our stock, we will provide guidance on the exchange process. Shipping costs and fees for exchanges due to customer preference are the customer’s responsibility.

Q. Are there any items that cannot be returned or exchanged?

The following items are not eligible for return or exchange:

・Products that have been worn or used.
・Products that have been soiled, damaged, or scented by the customer.
・Products with missing tags or accessories.
・Items reported more than 3 days after arrival.
・Items that have undergone processing such as hemming or washing.
・Special-order items.
・Other items that are deemed difficult to resell.

Q. The product I received is defective or incorrect.

We sincerely apologize for this.

Please contact us as soon as possible after receiving the item. It is helpful if you can send a photo showing the condition of the product so we can resolve the issue smoothly.

In the case of defective goods or shipping errors for which our store is responsible, we will cover all return/exchange shipping and handling costs.

If a replacement is available, we will exchange it; if it is unavailable, we will refund the product price.

Special Orders and Restocking

Q. Can you order products for me that are currently out of stock?

We may be able to order items from the manufacturer if they are in stock.

Please contact us via phone or our inquiry form with the product name, model number, size, and color. We will check the manufacturer's stock and get back to you.

Once an order for a special-order item is finalized, we cannot accept cancellations, returns, or exchanges. Please double-check the size and color before ordering.

Q. Will sold-out items be restocked?

Some items may be restocked.

However, some items, such as limited editions or items discontinued by the manufacturer, cannot be restocked.

If you would like to inquire about a restock, please contact us with the product name, model number, size, and color.

Product Care

Q. Can I get advice on how to care for my purchase?

Yes. We can provide guidance on care methods tailored to the material and condition of products such as jeans, boots, and leather jackets.

We also stock care supplies for items like leather goods.

If you are unsure which care product to choose, please feel free to ask us.

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