返金ポリシー

お客様の都合による返品に関しては、未着用・未使用品に限り、商品到
着後3日以内でしたら返品可能です。


この場合、下げ札、付属品はそのままの状態でお返しください。
また返品の際には、必ずメールか電話にてご連絡頂けますようお願いい
たします。
返品の際にかかる送料並びに手数料はお客様のご負担となります。

弊社責任による不良品の場合は、送料・手数料は、弊社で負担で早急に
代替品を送るか、代替品が無い場合は、代金を銀行振込みにて返金させ
て頂きます。

返品の際は必ずご連絡をお願いいたします。その際、下記項目をお知ら
せください。
1.お名前
2.ご注文時の受注番号
3.ご注文頂いた商品

 

International Returns and Exchanges

This policy applies only to international orders placed directly through our official online store. Orders placed through Buyee are subject to Buyee’s return and refund policies.

If you wish to return or exchange an item, please contact us within three (3) days of confirmed delivery and provide your order number, the name of the item, and the reason for the return or exchange. Returns sent without prior authorization may not be accepted.

Once your return has been approved, the item must be shipped within five (5) days using a trackable shipping service and must arrive at our store within twenty (20) days of the return approval date.

If delivery is delayed due to the shipping carrier or customs clearance, please contact us before the deadline and provide the tracking number and current shipping status. If we can confirm that the item was shipped within the required period, we will review the situation individually.

Items must be unused, unworn, and returned with all original tags, accessories, packaging, and product boxes. Shoes may only be tried on indoors on a clean surface. Please do not attach shipping labels or tape directly to the shoebox. The shoebox must be placed inside a separate shipping box.

Items that do not meet the above conditions, or items returned without following the return or exchange instructions provided by us, may not be accepted.

For returns or exchanges due to customer preference, the customer is responsible for all return shipping costs, insurance fees, customs duties, import taxes, customs clearance fees, storage fees, and any other expenses related to the return. The original international shipping charge and any duties or import taxes already paid are generally non-refundable.

If additional charges arise because the item was returned using a method that differs from our instructions, and we are required to pay those charges, the amount may be deducted from your refund.

When returning an item, please write the following on the air waybill, customs declaration, and commercial invoice:

“RETURNED GOODS TO JAPAN – CUSTOMER RETURN”

Please also include the original order number. Do not declare the shipment as a “Gift” or declare a value of zero. The actual purchase value of the item must be declared.

If an order is returned to us due to an incorrect or incomplete address, prolonged absence, refusal of delivery, or unpaid customs duties or import taxes, it will be treated as a customer-initiated return. The original international shipping charge, return shipping costs, customs duties, taxes, and any other expenses incurred by us will be deducted from the refund.

If you receive a defective or incorrect item, please contact us within three (3) days of confirmed delivery and include photographs showing the condition of the item. If the issue is confirmed to be our responsibility, we will provide further instructions and arrange an appropriate solution.